The Meadowbank Car 4U

• How it works
• Guidelines

1. Always phone your GP’s surgery as soon as you are given the dates of any appointments. They will pass on your name and phone number to us.
2. You can take one person with you, if you would like to do so, or you have any other special requirements, please tell the co-ordinator.
3. Near the date of your appointment we will let you know your driver’s name and phone number. (The latter for emergency use only to cancel at the last minute.)
4. Your driver will contact you no later than the night before your appointment and arrange your pick-up time. IF YOU HAVE NOT HEARD FROM YOUR DRIVER BY 8PM THE NIGHT BEFORE A DRIVE PLEASE PHONE HIM/HER.
5. Please telephone the number on your appointment card and tell them you will be travelling with us and do not need patient transport. Sometimes they book it without telling people.
6. If your appointment time is changed or cancelled please contact your GP surgery, NOT A COORDINATOR, immediately and they will pass your details to us. If it changes at the last minute phone your driver direct. Please arrange further drives though your GP reception.
7. We ask you to remember that all our drivers are volunteers. Please do not embarrass them by offering them money.
8. If you are kept in hospital and therefore not needing a lift please ask the hospital staff to contact us.
9. If you wish to make a donation to Meadowbank Car4U, there are several different ways available to you
   • (a) by donating to our cause;
   • (b) by using Justgiving and/or buying through Easyfundraising
   • (c) all of our drivers have Gift Aid envelopes which you can use to make a donation by cash or cheque, and which allows us to reclaim tax; or
   • (d) by handing in a donation to the Health Centre marked Meadowbank Car4U. Please include your name and address so that we can send you a receipt and a letter of thanks.
10. Please remember that our drivers have to be completely confidential about who they drive. They are unable to discuss anyone else with you, even if that person is a friend.
11. We are able to take you to check ups etc in the future and to other medical appointment. If we can help just get in touch via your GP receptionist.
12. If you experience any problems with our service, or have any complaint to make, please tell a coordinator by phoning 07496 154 501, or by phoning Anne McDonald on 07763 466 422 as soon as possible.